Payment Policy

Last updated: October 20, 2026

Information about how rides are paid, driver subscriptions and refunds.

1. How Rides Are Paid

Each ride is paid directly between the rider and the driver, in cash or the method you both agree on. Rajando does not process or intermediate ride payments. Driver subscriptions (Basic and Premium plans) are paid by credit or debit card through Stripe, complying with PCI-DSS standards.

2. Fares

Riders: • Base fare + distance + time • Final price visible before confirming • You pay the driver directly when the ride ends Drivers: • You keep 100% of the agreed fare — no per-ride commission • Monthly subscription according to your plan (Basic or Premium)

3. Refunds

Rides: since payment is made directly between rider and driver, any charge disputes are resolved between the parties. You can report the case to support so we can investigate. Subscriptions: you can request a refund for a subscription charge within 48 hours by writing to contato@rajando.com. We review each case and the credit timeframe is 5-10 business days.

4. Payment Security

Subscription payments are processed by Stripe: • SSL/TLS encryption • We do not store card data • PCI-DSS compliance • 3D Secure authentication when applicable Ride payments are made outside the platform, directly to the driver.

5. Billing

Drivers: • You collect each ride payment directly from the rider on completion • The subscription is charged monthly via Stripe • Receipts available in the app • Inquiries: contato@rajando.com